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Shipping & Returns


 BJ's Candle Bar Shipping Policy: Bringing the Magic of Freshly Crafted Candles to Your Doorstep!

At BJ's Candle Bar, we understand the excitement of receiving your handcrafted candles and wax melts promptly. Here's an overview of our Shipping Policy to ensure a seamless experience:

 Processing and Shipping:

  • Made to Order: Every BJ's Candle and Wax Melt is crafted with care and made to order, ensuring freshness and quality.

  • Processing Time: Normal processing and preparation for shipping or delivery takes approximately 5-7 business days.

  • Timely Deliveries: We aim to complete orders in a timely manner to bring the magic of our candles to your doorstep efficiently.

 Our Commitment:

  • Timely Completion: It is our policy to prioritize the swift processing of orders, ensuring you receive your items within the expected timeframe.

  • Potential Faster Processing: Some orders may be processed even faster, adding an element of delight to your candle experience.

 Please Note:

  • Variable Processing Times: While our standard processing time is 5-7 business days, please be aware that individual orders may be processed more quickly.

  • Shipping Partners: Once your order leaves our workshop, the delivery time may vary based on the shipping method and the efficiency of our trusted shipping partners.

Multiple Item Orders:

  • Combined Shipping: If your order includes multiple items, they will be shipped together whenever possible to streamline the delivery process.

Return & Exchange Policy

                            Customer Satisfaction Guarantee: Your Happiness is Our Priority at BJ's Candle Bar! 

At BJ's Candle Bar, we are committed to ensuring your satisfaction with every purchase. Our customer-centric approach includes a robust replacement policy, especially if products encounter any damage during the shipping process.

 Shipping Damage Replacement Policy:

  • Customer Satisfaction Priority: Your happiness is our top priority. If your products are damaged during shipping, we offer a hassle-free replacement process.

  •  Documenting Damage: To initiate the replacement process, kindly provide clear photos of the damaged items, including the packaging, within a reasonable timeframe upon receiving your order.

  •  Swift Replacements: We strive to process replacement requests promptly, ensuring you receive your undamaged products with minimal delay.

Case-by-Case Scenario Replacement:

  • Flexible Approach: While our standard shipping replacement policy is comprehensive, we understand that each case may have unique circumstances. Some product replacements may be considered on a case-by-case basis.

  • Individual Assessments: If you encounter issues not covered explicitly in our standard policy, please reach out to our customer service team. We are here to assess and address your concerns individually.

 Why Choose BJ's Candle Bar for Your Candle Needs:

  • Customer-Centric: Your satisfaction is at the forefront of our mission. We are dedicated to ensuring you have a positive and delightful experience with BJ's Candle Bar.

  • Transparent Policies: Our replacement policy is designed to provide clarity and fairness, ensuring you feel confident and secure with your purchase.

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